Privacy Policy

1. Introduction

Arbico Labs LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit arbicolabs.com or use any of our software products, including NeoUGC.

Please read this policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

This policy applies to information we collect through our websites, web applications, email correspondence, and any other digital services operated by Arbico Labs LLC. It does not apply to third-party websites or services linked from our platforms.

2. Information We Collect

We collect information in the following categories depending on how you interact with our services:

Personal Information You Provide

When you register for an account, subscribe to a product, or contact us, you may provide:

• Full name and email address
• Billing address and country of residence
• Payment information (credit or debit card details) — note that card numbers are processed and stored exclusively by our payment processor, Stripe. We do not store full card numbers on our servers.
• Company name and job title (if provided)
• Any messages or content you send us via email or support channels

Usage Data Collected Automatically

When you visit our website or use our applications, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on each page, and referring URLs
• Clickstream data and feature usage patterns within our products
• Date and time of access

Cookies and Tracking Technologies

We use cookies and similar technologies (such as local storage and session tokens) to maintain your login session, remember your preferences, and understand how our services are used. You can configure your browser to refuse cookies, though some features of our services may not function correctly without them. We do not use tracking pixels for cross-site advertising.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To create and manage your account, provision access to our products, and deliver the features you have subscribed to.
• Payment processing: To process your subscription payments, issue invoices, handle billing disputes, and manage your subscription lifecycle.
• Communications: To send you transactional emails (account confirmations, payment receipts, subscription renewals), product update announcements, and responses to your support inquiries.
• Product improvement: To analyze usage patterns, identify bugs, and improve the performance, security, and features of our services.
• Marketing: With your consent where required, to send you information about new products, features, or promotions. You may opt out of marketing communications at any time.
• Legal compliance: To comply with applicable laws, respond to lawful requests from government authorities, enforce our Terms of Service, and protect our rights and the rights of our users.
• Fraud prevention: To detect and prevent fraudulent activity, unauthorized access, and other misuse of our services.

We do not sell your personal information to third parties for their own marketing purposes.

4. Third-Party Services

We rely on a small set of carefully selected third-party service providers to operate our business. These providers may process your data on our behalf:

• Stripe: We use Stripe for payment processing. When you enter payment information on our platform, it is transmitted directly to Stripe and governed by Stripe's Privacy Policy. We receive only a tokenized reference and limited card metadata (card brand, last four digits, expiration) sufficient to display billing information to you.
• Cloud infrastructure and hosting: Our applications are hosted on cloud infrastructure providers (such as Amazon Web Services or equivalent). These providers have their own security and privacy certifications.
• Analytics: We may use analytics tools to understand aggregate usage patterns. Where we do, we configure these tools to minimize personal data collection and do not share individual-level data.
• Email delivery: We use a third-party transactional email service to deliver account and notification emails.

Each third-party provider is contractually obligated to handle your data in a manner consistent with applicable privacy laws. We do not authorize any third party to use your personal information for their own independent marketing purposes.

5. Data Storage and Security

Your data is stored on servers located in the United States and, in some cases, other countries where our hosting providers maintain data centers. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using TLS/HTTPS
• Encrypted storage of sensitive data at rest
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and monitoring

No system can guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable legal requirements.

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have certain rights with respect to your personal information:

General Rights (All Users)

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to certain exceptions (e.g., data we must retain for legal or financial compliance).
• Marketing opt-out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any such email or by contacting us directly.

EU/EEA Residents — GDPR Rights

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to object to processing based on legitimate interests. You also have the right to lodge a complaint with your local supervisory authority.

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right not to be discriminated against for exercising your rights.

To exercise any of these rights, please contact us at [email protected]. We will respond to verifiable requests within the timeframes required by applicable law (typically 30 days).

7. Children's Privacy

Our services are intended for adults and are not directed to children under the age of 13 (or 16 where required by applicable law, such as under the GDPR). We do not knowingly collect personal information from minors. If you believe that a child under the applicable age has provided us with personal information, please contact us immediately at [email protected], and we will take prompt steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will post the updated policy on this page with a new effective date. For significant changes, we may also notify you by email if we have your contact information on file.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We take privacy inquiries seriously and will respond promptly to all legitimate requests.